HP [Hewlett-Packard]

2006-2011 Batch All Graduates /Post Graduates/ Diploma ( Including BTech/MCA)

Recruitment for Technical Support
Date: 25th & 26th June 2011
Time: 9.00 am to 12.00 noon
Technical Support (Voice based)
Eligibility

Graduate in any discipline with a minimum of 50% and above aggregate scores (Strictly 2006 - 2011 pass outs with no backlogs)
2011 pass outs are eligible provided they have an aggregate of 50% and above and no back logs in the first 5 semesters.
Undergraduates with 1-3 years experience are eligible for Technical Support roles.
Candidate should be flexible to work in any shift.
Candidates BTech/MCA/MSc 2006 to 2008 batches and BA/BCA/BBA/BSc 2006 to 2008 and All Diploma send mail to "office@shredskerala.org" with the subject as "Hp Recruitment". The mail should contains Course, Year Completion, Percentage of mark..
Outside Kerala candidates are also eligible.

Job Description:

Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Deal with a wide range of products using a powerful information database
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.

Experience

0-3 of experience (BPO/Non BPO/KPO/Financial Services Industry) across all processes

Salary & Other Details

Best in industry + + Incentives

Mandatory Documents: All the candidates should bring the following to test venue

10th , 12th and all the degree marks cards(original)
Two copies of RESUME (Ensure that your Full Name is on it)
3 copies of recent passport sized photographs
Proof of date of birth
Degree Certificate/ Provisional Degree Certificate(original)
Two sets of photocopies of your mark lists,
Photo ID (Passport, Driving license, Election ID Card)
Offer letter/Revised offer letter/Pay slips (in case of experienced candidates)
2 Post Card Size photographs of self (full body length with light background)
Gum / Stapler
Rs.100/- to be paid to SHREDS towards processing fees
Writing Pad

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